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The terms and conditions are understood to be accepted in their entirety by all those who decide to make their purchase. MEDICAL GREEN undertakes to provide full information on discounts where applicable on selected products. Discounts will be subject to established dates indicating the duration of the discount.
Este contrato describe los términos y condiciones generales aplicables a los servicios ofrecidos por la empresa que es NEWLAB NUTRITION LTDA NIT 830513141-3 y en lo sucesivo denominado el VENDEDOR a través de su canal minorista llamado MEDICAL GREEN. Cualquier persona que desee acceder al sitio puede hacerlo sujeto a los Términos y Condiciones generales que son obligatorios y vinculantes, debe abstenerse de utilizar el sitio.%MCEPASTEBINA%.



The services are only available to persons who have the capacity to contract a purchase and sale. Those registered as minors are considered ineligible and NEWLAB NUTRITION LTDA is not responsible for controlling them and does not control people who register under false identity.


The future user or buyer must complete with their personal data truthfully and assumes the commitment to update personal data as necessary for shipments, deliveries and others. Users guarantee and respond, in any case, the truthfulness, accuracy, validity and authenticity of the personal data entered, while NEWLAB NUTRITION LTDA is committed to the law of data processing contained in the privacy policy.


NEWLAB NUTRITION LTDA may modify the Terms and Conditions at any time by posting the modified terms on the website. All modified terms will become effective 8 days after their publication.


The products offered shall be accurate in description and relevant characteristics and shall match the image in the publication. Each product shall have the PUM price (price per unit of measure) in case of being pre-packaged or in bulk. Images and photographs of the product offered may be included, except in the case of products that by their nature do not allow such correspondence. NEWLAB NUTRITION guarantees that the images and photographs contained in its publications do not infringe third party rights.


The offer of sale ends upon expiration of the term of the publication of the product or exhausted the quantities stipulated by NEWLAB NUTRITION LTDA and the offer of contracting the service ends with the expiration of the term of the publication.
The buyer is the one who has the burden of achieving the completion of the transaction.
The offer to purchase is irrevocable except in exceptional circumstances, such as if the seller substantially changes the description of the item after a purchase has been made, or if there is a clear typographical error.
As established by current tax regulations, the buyer may require an invoice or ticket as proof of the transaction, which will be sent either electronically according to the data provided by the buyer or by physical means.
When using the payment management services or other tools offered on the page to purchase the good or product, the use of the services is charged, eventually importing in the payment of the applicable fees for the use of the same.
The seller accepts that buyers may request the exchange or return of the product in accordance with the return policies attached, up to 03 business days after receipt of the product. The seller assumes the costs involved in the fair exchange, except for the various shipping costs (no refunds apply when requesting a product exchange; the refund is subject to the refund times of the payment gateway).


The seller intervenes in the perfection of the obligations made in the purchase operations and will be responsible for the existence, quality, quantity, condition, integrity or legitimacy of the products offered.
The claims raised will be resolved within 03 business days after the completion and dispatch of the purchase, which is understood to be made according to the payment entry of the payment gateway, following the route of Requests, Complaints, Claims and Compliments of the company; The request, complaint and congratulations of the company will be resolved within 03 business days after the completion and dispatch of the purchase.
The request, complaint or claim must contain the identification of the Holder, the description of the facts giving rise to the claim, the address, and the supporting documents to be asserted. If the claim is incomplete, the interested party shall be obliged within five (5) days after receipt of the claim to correct the faults. After two (2) months from the date of the request, without the applicant submitting the required information, it will be understood that the claim has been abandoned. In the event that the person receiving the claim is not competent to resolve it, he/she will transfer it to the appropriate person within a maximum period of two (2) working days and will inform the interested party of the situation. Once the completed complaint has been received, a legend indicating “complaint in process” and the reason for the complaint shall be included in the database within a period not exceeding two (2) business days. Said legend will be maintained until the claim is decided. The maximum term to attend the claim shall be fifteen (15) business days counted from the day following the date of receipt. When it is not possible to attend the claim within such term, the interested party shall be informed of the reasons for the delay and the date on which the claim will be attended, which in no case may exceed eight (8) business days following the expiration of the first term.
The customer will only have to pay the seller a cost for the sale when the transaction is completed.


Seller is not responsible for any damage, harm or loss to Buyer caused by proven system, server or Internet failures; nor shall Seller be liable for any viruses that may infect User’s equipment as a result of accessing, using or examining the Web Site or as a result of any transfer of data, files, images, text or audio contained therein. Users may NOT be held liable or demand payment for loss of profits due to damages resulting from technical difficulties in the systems or on the Internet. The system may eventually be unavailable due to technical difficulties or Internet failures or any other situation beyond the control of the VENDOR; in such cases we will try to restore it as soon as possible without any liability. NEWLAB NUTRITION LTDA with its VITANAS channel, will not be responsible for any error or omission contained in its website.


The contents of the screens related to the services of our site, such as programs, databases, networks, files, are the property of the site and are protected by national and international copyright laws. The improper use and total or partial reproduction of such contents is forbidden unless expressly authorized in writing.


No cumulative discounts apply, except in the case of exclusive promotions by notice or notice.
excluded by notice or note.
In discount season (Black Friday, Cyber Days, Cyber Santa) shipping times can be from 3 to 15 business days.
Purchases made after 09:00 AM, are recorded for delivery from the next business day.
For exchanges and returns the product must be in the same condition in which it was delivered.
The inventory of the online store is subject to product availability.
To cancel or cancel the purchase must be reported within a maximum period of 24 hours to email contacto@newlabnutrition.com.


Bogotá, Colombia


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